Frequently asked questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Due to FDA regulations, we cannot accept returns on coffee. If there’s an issue with your order, please notify us within 48 hours of receipt and we’ll do our best to make it right
At Coffee My Cup, our focus is on freshly roasted specialty coffee. Because we roast to order in small batches, we don’t offer product personalization at this time. However, we do provide a wide variety of blends, single-origin coffees, and seasonal collections so you can find the perfect flavor to match your taste.
Yes! Every Q&A is written with our customers in mind. If you still have questions about our coffee, roasting process, or orders, just reach out through our chat feature—we’re happy to help.
Still got Q's?
Use the Chat! Take advantage of the convenience of our chat support to address any queries or concerns promptly and efficiently.
Contact us
Questions about our coffee or need a personalized recommendation?
We’d love to hear from you—reach out anytime.
Coffee My Cup, NEWYORKLISTED, LLC
138 East Avenue, Suite 282
Lockport, New York 14094
(716) 462-0637
shop@coffeemycup.com
Mon - Fri, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm